Inquiry Form

Privacy Policy

Lightshift Productions LLC

1. Who we are

Lightshift Productions LLC (“Lightshift,” “we,” “us,” “our”) provides rental and maintenance services for professional film-camera equipment and related accessories (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website and use our Services.

2. Information we collect

  • • Identifiers & contact data: name, company, email, phone, billing/shipping addresses, government-issued ID details for rental eligibility.
  • • Commercial data: orders, quotes, invoices, deposits, insurance certificates, proof of coverage, payment method tokens (handled by our payment processor), rental history, service/repair tickets.
  • • Usage & device data: IP address, device/browser type, pages visited, referral URLs, session metadata, cookies and similar technologies.
  • • Communications: emails, forms, chat, support requests, call notes.
  • • Job/verification data (if applicable): production role, references, production company, dates, location.
  • • Media/project data (optional): gear lists, serial numbers used on set, diagnostic footage metadata you provide (we don`t inspect content unless you ask for diagnostics).

3. How we use information

  • • Provide and manage rentals, bookings, check-outs/returns, maintenance, and repairs.
  • • Verify identity/eligibility, assess risk, detect and prevent fraud or loss.
  • • Process payments, deposits, and collections; manage insurance requirements and claims.
  • • Communicate about quotes, orders, availability, support, and policy updates.
  • • Improve our website and Services (analytics, quality control, staff training).
  • • Comply with legal obligations and enforce agreements.

4. Legal bases (EEA/UK visitors)

Where GDPR/UK GDPR applies, we process personal data based on: contract performance, legitimate interests (security, loss prevention, service improvement), consent (e.g., marketing/non-essential cookies where required), and legal obligations (tax, accounting, KYC/insurance documentation).

5. Sharing of information

We may share with:

  • • Service providers/processors: payment processors, ID/eligibility verification, insurers/claims handlers, shipping/couriers, IT/hosting, CRM/support, analytics, email/SMS vendors.
  • • Business partners (with consent or as needed): production insurers, studios, or facilities to confirm coverage or handle loss claims.
  • • Authorities/law enforcement: where legally required or to protect rights, users, or property.
  • • Corporate transactions: in M&A/financing events, subject to confidentiality.

We do not sell personal information. Where US state laws define “share” for cross-context behavioral advertising, we do not “share” in that sense.

6. International transfers

We are US-based. If we transfer data outside your region, we use appropriate safeguards (e.g., EU/UK Standard Contractual Clauses) where required.

7. Retention

We retain data only as long as necessary for the purposes above, including recordkeeping, loss-prevention, warranties, and legal obligations. Rental and repair logs may be kept for audit/warranty periods.

8. Security

We use administrative, technical, and physical measures appropriate to the nature of the data. However, no method of transmission or storage is 100% secure.

9. Your rights

  • • EEA/UK: rights to access, rectify, erase, restrict, port, and object to processing based on legitimate interests; right to withdraw consent without affecting prior lawful processing.
  • • Certain US states (where applicable): rights to access, delete, correct, and appeal decisions.

    • To exercise rights, email contact@lightshiftproductions.com. We may need to verify your identity.

10. Cookies & similar technologies

See our Cookies Policy for details and choices.

11. Children

Our Services are for professional use and not directed to children under 13 (or under 16 where applicable). We do not knowingly collect such data.

12. Changes

We may update this policy from time to time. The “Effective date” above reflects the latest version.

13. Contact

Questions or requests: contact@lightshiftproductions.com or postal mail to the address above.